Terms & Conditions

HELLO AND WELCOME

Welcome to the Super City!

We want your experience of the Super City to be as fun as possible, but there are a few things we have to tell you. Please make sure that you read these Terms of Use carefully because they set out the basis on which you are allowed to use the Super City and purchase Products from us. If you have any questions about these Terms of Use please contact our customer services department at [mcfly@sandbag.uk.com] before using and accessing the Super City. If you don't agree with these Terms of Use, you must not access or use the Super City.

You may also find answers to some of your questions in our Frequently Asked Questions section.

The Super City is pretty groundbreaking, but we want to keep all this legal stuff as simple as possible. You should make sure you read and are comfortable with the whole lot, but if you want to know about a particular aspect of the Super City the links below should help to get you where you need to be:

  • Some General Information
  • Registering with the Super City
  • Purchasing from the Super City
  • How to Behave when using the Super City
  • Using our Interactive Services
  • Points and Rewards
  • General Legal Stuff

SOME GENERAL INFORMATION

Who Are We?

Well, McFly are the band of course, but when you use and access the Super City you are contracting with our record label Super Records LLP on the basis of these Terms of Use. These Terms of Use relate to Super Records' Super City at www.mcfly.com. Super Records LLP is a company registered in England and Wales at Companies House. Our registered office is at 19 Portland Place, London W1B 1PX and our registered number is OC337653. Our VAT number is 934 3761 14.

You can contact us by email at info@mcfly.com.

Using the Super City

You can use the Super City for your own personal use. We can't guarantee that the Super City will stay the same - we might change or remove it or make access to it, or certain parts, subject to registration or charges if it isn't already.

You need to register to use certain parts of the Super City (see below).

Changes to these Terms of Use

Remember that we can change these Terms of Use from time to time, so:

  • if you are not registered with the Super City, make sure you check back regularly to make sure you are still comfortable with them - if you aren't, you must not use or access the Super City; or
  • if you are registered with the Super City, we will notify you that we have made changes to these Terms of Use and you should make sure you are comfortable with the changes - if you aren't, you must notify us immediately and we will have the right to terminate our Contract with you.

Proprietary Rights

The Super City and its contents are protected by intellectual property rights that either belong to us or are licensed to us to use. The contents of the Super City that are protected by intellectual property rights obviously include our music and videos, but also things like the software used in the Super City, the text and data you see and don't see, photos and graphics, the layout of the pages and various designs. You may not copy, modify, publish, distribute or use in any way the Super City or its contents for a commercial purpose without our consent in writing.

Unless specifically stated otherwise on the relevant part of the Super City, you may print or download content from the Super City for your own personal use provided that:

  • you don't modify the content in any way;
  • you don't use graphics separately from accompanying text;
  • you make sure that our copyright and trade mark notices appear in all copies you make and you acknowledge the Super City as the source of the material;
    • and
  • if you provide the materials to any other person, you make the person to whom you providing these materials aware of these restrictions.

"Super City", "McFly" and other trademarks, service marks, graphics and logos used in connection with the Super City are trademarks of Super Records LLP in the UK or other countries. There may also be other trademarks belonging to third parties that will appear on the Super City. You are not granted any licence to these trademarks in any form whatsoever.

When you use the Super City you will also be able to post, upload and link to certain things that belong or are licensed to you by third parties. This may include things like text, photos, videos and comments. If you do post, upload or link materials to the Super City, they will continue to belong or be licensed to you but you will grant to us a non-exclusive (so you can still use the materials and licence them to someone else), perpetual (so it continues forever), fully paid-up and royalty-free (so we don't have to pay you anything) and worldwide (the Super City and the internet is worldwide after all) licence to use this material in connection with the Super City and the promotion of the Super City. As part of this licence, we will be able to cut, edit, crop or arrange your material as we like and publish your user name alongside the material that you have posted, uploaded or linked to the Super City.

It is also important that you only post, upload or link material that does actually belong to you, or for which you have a right from the required third party to use in this way (including the right to grant us the licence as above). Therefore, you represent and warrant to us that you do own the intellectual property rights in this material, or that you have the required licences from all required third parties to make use of the material in this way.

Privacy

We take the protection of your personal information very seriously so please take a look at our Privacy Policy which applies in full to your Contract with us.

Our Liability to You

These Terms of Use do not exclude or limit our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud; or
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We can't guarantee that the Super City will be:

  • compatible with all or any hardware and software that you use;
  • available all the time or at any specific time; or
  • accurate and up to date. But we try. However, the information on the Super City is given for general information and interest purposes only, and you should not rely on it. We recommend that you take further advice or seek further guidance before taking any action based on the information contained in the Super City.

We are only liable to you for losses which you suffer that are caused directly by our breach of these Terms of Use. We are not responsible to you for any other loss you may suffer (including as a result of negligence), including but not limited to any business losses that you may incur, lost data, lost profits or business interruption.

If we are liable to you under these Terms of Use, you agree that our liability is limited to the lesser of: (i) the amount that you have paid to us for the Products we have supplied to you via the Super City; or (ii) one hundred pounds sterling (£100).

You may have other rights granted by law, and these Terms of Use do not affect these.

Your Liability to Us

You are responsible to us for all our costs, expenses, losses, damages and liabilities that we suffer because you have breached these Terms of Use. You are also responsible to us for all loss or damage we incur in relation to any claim against us by a third party that your posting, uploading or linking of any material to the Super City infringes this third party's intellectual property rights or any other rights this third party may have.

Linking

We may link the Super City to other websites. When we do this, we will try and make it as clear as possible that you are leaving the Super City. We are not responsible for these other websites in any way, and we do not endorse them. You should check their terms of use and privacy policy when you visit them.

You may not link to the Super City from another website without our consent in writing.

Our Contract

These Terms of Use deal with your access to and use of the Super City, your registration with the Super City and any Products you purchase from us ("Contract").

Please note that we may not necessarily keep a copy of these Terms of Use and any order you may make. You should print a copy of them for your information in the future. You can download a PDF version of this by clicking here.

Our Contract and all communications between us will be in English. Termination

If we consider you to be in breach of these Terms of Use and/or any document referred to in these Terms of Use we may:

  • terminate your access to the Super City and/or your registration and you will remain responsible to us for all amounts due to us up to and including the date that your access or registration is terminated;
  • terminate any licences that we have granted you under these Terms of Use; and/or
  • suspend, prevent or revoke your access to the Super City or any part of the Super City. If we do terminate your access to the Super City and/or your registration, you will have no right to access or use the Super City.

REGISTERING WITH THE SUPER CITY

Generally

When you register with the Super City, you have to provide us with your correct information in the fields requested. You will be asked for a username and password, which are private to you. It is important that, to protect your privacy, you do not use your real name as your username. You must ensure these log-in details are kept confidential and secure. You will be responsible for any access to the Super City by anyone using your log-in details. Please see our Privacy Policy for more information on how we look after your personal information and what you need to do to help.

We may withdraw your access to the Super City at any time.

If you are under 13 years of age you can still access and register with the Super City, but you must get the consent of your parent or guardian before you register or use the Super City. If you are over 13, but under [18], you should let your parent or guardian know that you are using and accessing the Super City. If you are under 18 you should always sit down with your parent or guardian and review these Terms of Use to make sure that your parent or guardian is comfortable with the terms and is okay with you using and accessing the Super City.

We advise parents and guardians who permit children to use and access the Super City to communicate with their children about online safety. For more information, we strongly recommend that you read and consider our Super City Safe Surfing Guide.

In order to register and become a member of the Super City, you will have to take out a subscription with us. You can choose one of three options:

  • an advance Annual or Annual Plus Subscription
  • an advance Monthly Subscription.
  • Basic Membership - Free, with no monthly or annual charges - Limited Content

You can find quite a bit of information about the kinds of subscriptions you can take out in our Frequently Asked Questions but the basics are below.

Subscriptions

McFly Super City has a recurring payment subscription service for Monthly memberships whereas Annual memberships are one off payments made at time of purchase. By agreeing to these terms and conditions, you are authorizing Super City to charge your authorized PayPal account or Visa, Mastercard, Visa Debit, Maestro, Solo Card for the specified amount of either £40/$65 per Annum OR £6/$9 for monthly payments OR £69 for an Annual Plus (UK ONLY), dependent on what package you select on the following pages.

The Merchant Company (Sandbag Ltd) will advise you of the amount to be paid and the dates on which payment is due and the Merchant & Co. Ltd may only change these amounts by giving you prior notice.

Should you wish to cancel your subscription, please visit the Manage My account Area within your profile on Super City and select Cancel My Subscription. You will receive an email notification of this and if your subscription is monthly the recurring payments will cease.

Annual Subscription

If you are resident in the UK and Europe this will cost you £45 per annum or, if you are anywhere else where we allow you to register with the Super City (see the list of countries here [insert link]), this will cost you USD$69 per annum.

Annual Plus Subscription

If you are resident in the UK and Europe this will cost you £69 per annum. If you have an Annual Membership already you can upgrade to this membership for £29.00. Please note this is UK ONLY as meet and greets will only happen in the UK.

Monthly Subscription

If you are resident in the UK and Europe this will cost you £6 per month or, if you are anywhere else where we allow you to register with the Super City, this will cost you USD$9 per month. This is a recurring payment subscription and this means that monies will be deducted from your account every month. If for whatever reason payment is declined or unsuccessful, you have one week's grace period to make successful payment, else your account will automatically be made a basic account with basic access until you make a successful payment once again.

Renewing and Cancelling Your Subscription

Annual/ Annual Plus Subscription and Monthly Subscriptions must be paid by you in advance. You can cancel your Annual/Annual Plus Subscription or Monthly at any time by going into "Manage My Account" and clicking "Cancel My Subscription", but you will not be refunded any money for the remaining period you have not used.

Please note that your Monthly Subscription is subject to automatic renewal on expiry of the current term of your subscription. This means that funds will be debited from your chosen account automatically per month. Annual Subscriptions will expire exactly 12 months from the date you start the annual subscription. Our merchant company (Sandbag Limited) will advise you via an electronic renewal notification prior to the expiry of your current subscription the amount to next be debited from your chosen account and on which date payment will be taken. Such amounts will only be charged to you by Sandbag Limited if you have been provided with this renewal notification. You can cancel your upcoming Annual/Annual Plus Subscription or Monthly Subscription at any time prior to expiry of your current subscription at any time by going into "Manage My Account" and clicking "Cancel My Subscription", but you will not be refunded any money for the remaining period you have not used.

Expiry of Your Subscription

Please remember that if you do register with the Super City, and then the card details you provided are declined, Super City will offer a grace period of 7 days from when your registration expired to make payment. If payment is not successfully taken you will lose all that you have created or benefitted from as a registered user. PURCHASING FROM THE SUPER CITY SUPER STORE

Generally

As well as Annual Subscriptions and Monthly Subscriptions, the Super City contains an online store with all kinds of products you may want to purchase. The products contained within the online store include:

Physical products, like CDs, DVDs, merchandise and concert tickets.

(together the "Products"). To purchase Products from the Super City you must:

  • be legally capable of entering into binding contracts;
  • be either over 18 or, if you are under 18, have the prior permission of your parent or guardian to purchase the Products; and
  • resident in one of the countries that we deliver to
  • Please note if you come to the Super Store directly and not via Super City - You will need to login to get your Citizen Store discount. If you enter the store via Super City, your relevant discount will automatically be applied. If you are buying Products from the Super City Super Store, we will ask you to confirm that your order is correct before you proceed to the checkout.

If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact mcfly@sandbag.uk.com.

When you submit your order, you are offering to buy the Products at the price set out in the order. We will acknowledge receipt of your order by email. This is not an acceptance of your order. Our Contract is not made until we confirm that we have accepted your order, which we will do when we email you an order confirmation form.

If, when we acknowledge receipt of your order, you discover you have made a mistake with your order please contact [mcfly@sandbag.uk.com or call +44 (0)1189 9569183 immediately. Please do this before we confirm that we have accepted your order. We may be unable to rectify mistakes after we have sent you the order confirmation form, although you may still have the right to cancel described below.

We check the prices on the Super City Super Store regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

If the Products that you have ordered are no longer available, we may:

  • to the extent that the Product is not a Downloadable Product, offer you substituted Products of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. If you do not want to keep the substituted Products, you can cancel your order as set out below, and we will pay for the cost of returning the Products;
  • to the extent that the Product is a Downloadable Product, your sole remedy will be a refund of the price you have paid for the particular Downloadable Product that is no longer available.
  • In both cases, if you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Products until we have confirmed that we have accepted your order.

If you have any problems placing your order, want to change your order (but be quick because as mentioned above we might not be able to rectify mistakes if we have sent you an order confirmation), or cancel your order, please contact our Customer Service Team by email at mcfly@sandbag.uk.com or phone on 01189569183. If you are outside of the UK and want to call us, please dial +44 118 9569183. You may also find the answers to your questions on our Frequently Asked Questions section.

Downloading Super Store Content

If the Product you are purchasing is identified on the Super City Super Store as downloadable (a "Downloadable Product"), you can download it by clicking on the link that will be displayed on the [order confirmation and via the Citizen Locker Area on the Store ]. Please note that purchasing a Downloadable Product via Super City will require a computer with an appropriate playback programme installed, internet access, certain software and this may involve obtaining upgrades from time to time. We strongly recommend that you make use of a high speed internet connection or, if using a mobile phone or network, the 3G service.

You should also be aware that Downloadable Products may be subject to data charges that are imposed by your internet or mobile phone provider, for which you will be responsible.

Once downloaded to your computer, you may then only transfer the Downloadable Product to portable devices (like your iPod or MP3 player) or burn to a CD or DVD (or similar) for your own personal non-commercial use. You are permitted one re-delivery (so two downloads in total) of each Downloadable Product previously downloaded by you. To initiate a re-delivery you should either click on the original link where you downloaded the Downloadable Product or contact our customer services department and a new link will be sent to you.

Downloadable Products are provided to you pursuant to a licence only in accordance with the "Proprietary Rights" section above.

Downloading via CITIZEN LOCKER

For downloadable products that are made available via Super City, you will be able to get all of this content via the Citizen Locker. This will display any content you have redeemed via Super City, including wallpapers.

For downloads, go to Citizen Locker and this will show you any available content. Same download rules apply as with any downloadable content.

Paying for the Products in the Super City Super Store

Prices and any delivery costs are set out in the relevant areas of the Super City and are subject to change at any time by us posting details of the new prices or delivery costs on the relevant area of the Super Store.

The prices on the Super Store do not include all taxes, including VAT, which you may have to pay in respect of the Products. If you are based outside of the United Kingdom, you will also be responsible for any other applicable taxes or import duties that are levied once the Products reach you.

We do our best to ensure the security of your details when you order from us and the Super City uses a Thawte Security Certificate, which means that we are who we say we are. Please take a look at our Privacy Policy to see how we use and protect your personal information.

You can pay for the Products by Visa, MasterCard, JCB Credit Card, Visa Debit, Visa Delta, Visa Electron, Maestro and Solo. We also accept cheques and postal orders from you if you are resident in the UK and international money orders if you are resident outside of the UK, but these all have to be made out in pounds sterling and be made payable to Sandbag Limited.

We will debit your debit or credit card when you submit and confirm your order with us. If we are unable to accept your order for any reason then we will either not debit your debit or credit card or PayPal account or refund any money we have already debited in respect of that order. We will not dispatch the Products until we receive payment in full.

Your card statement will show the transaction is taken either from SAFEPAYZONE or SANDBAG LTD

Delivery

Non-Downloadable Products

Apart from any Downloadable Products, we aim to deliver the Products to you within the time indicated below but we cannot give an exact delivery date.

We will arrange for delivery of the Products by 1st Class Royal Mail and we will dispatch most orders within 1 to 5 working days - we will send you an email when your order has been dispatched. If you are within the UK, it will normally take 1 or 2 days for the Products to be delivered. If you are outside of the UK, but within Europe, it will normally take 1 week and if you are outside of Europe the Product will usually be with you within 2 to 3 weeks of dispatch. You will need to pay for postage and packing and we will let you know what the amount is before you confirm your order.

If we have not delivered the Products by the date specified in our acceptance or, if there is no date specified in our acceptance, within [30] days of the date you made your order, then you may cancel the Contract and we will refund any money that you have already paid to us. Please note that we may agree an alternative date with you and, if we do this, this date will override the above.

Downloadable Products

Downloadable Products will be delivered in accordance with your system capabilities and will appear as a .ZIP file containing the .MP3 format. Most computers have .ZIP software as part of their operating system, but if yours doesn't you can download a free trial at:

  • For PCs - https://www.winzip.com.
  • For MACs - https://www.maczipit.com.

If technical problems prevent or cause a long delay in the delivery of your Downloadable Product, your remedy will be either replacement of the Downloadable Product or a refund (to be determined in our sole discretion).

If you have any questions about the Downloadable Products (like error messages, interrupted downloads etc), you might find the answer on our Frequently Asked Questions page.

Returns

Right to Cancel Non-Downloadable Products

With the exception of Downloadable Products, tickets, video, audio, software, personalised or perishable Products or other Products that we have specified as non-returnable, if you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract and receive a refund (including any delivery charges you have paid) from us. This is subject to you taking care of the Products while they have been in your possession and returning them to us in the same condition as you received them.

To do this, you must tell us in writing that you wish to cancel within seven working days, starting on the day after the Products are delivered to you. If you choose to cancel then you must return the Products to us at your cost and risk and we advise you to ensure the Products are adequately insured during the return journey. You must ensure that you take reasonable care of the Products.

If you have not returned the Products within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the Products from you at your cost.

Details of your right to cancel will also be provided [in the delivery note that will accompany the Products].

Right to Cancel Downloadable Products

You are able to cancel your transaction for Downloadable Products for any reason and without charge until delivery of the Downloadable Product has begun. However, once the downloading has started, you have no right to cancel your transaction.

Faulty Products

Generally

All Products we supply will remain free from defects in materials or caused by workmanship in accordance with our obligations at law.

Please inspect all Products when you receive them for defects or damage.

We will not be responsible or liable to you for anything caused by:

  • you not providing us with correct information;
  • your mailbox or systems being full or otherwise unable to receive any content or the Product (to the extent the Product is a Downloadable Product); and/or
  • you not complying with any of our instructions that accompany the Product.

Non- Downloadable Products

If you find any defects or damage in a Product that is not a Downloadable Product you must tell us as soon as possible and we will arrange for the Products to be returned, either to us or the manufacturer (at our option), and at no cost to you.

If any Product that is not a Downloadable Product is found to be faulty or defective, and providing you have returned this to us within 7 days of you receiving it, we will either (at our option) send you a replacement physical Product or provide you with a refund.

Any Physical Products that we have sent you that are faulty or damaged should be returned to:

MCFLY SUPER CITY RETURNS
C/O Sandbag Limited
59 - 61 Milford Road
Reading, Berks
RG1 8LG
UK

Downloadable Products

If you receive an unacceptably poor quality Downloadable Product, you must tell us as soon as possible by using the ["There is a Problem with my Download"] link in your [order confirmation]. In the event that the Downloadable Product is of unacceptably poor quality because of our fault and cannot be resolved (by, for example, providing you with a new download link), we may provide you with a refund.

If you have any questions about Products you have ordered (whether this relates to damage, delivery, missing Products or anything else), take a look at our Frequently Asked Questions [insert link] or contact us via email at mcfly@sandbag.uk.com or phone on 01189569183. Again, if you are outside of the UK and want to talk to us, please dial +44 118 9569183.

HOW TO BEHAVE WHEN USING THE SUPER CITY

The Super City is meant to be fun and it will allow you to know all there is to know about us. In order for everyone's experience to be as enjoyable as possible, there are certain standards of behaviour that you will have to comply with.

It is really important that, if you are concerned with anything or anyone on the Super City, that you contact us as soon as possible by emailing webmaster@mcfly.com Prohibited Uses

You may use or access the Super City only for lawful purposes. You may not use or access the Super City:

  • in any way that breaches any laws or regulations;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors or anyone else;
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (which we all call spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of the Super City in contravention of the provisions of these Terms of Use; and
  • not to access without authority, interfere with, damage or disrupt:
  • any part of the Super City;
  • any equipment or network on which the Super City is stored;
  • any software used in the provision of the Super City; or
  • any equipment or network or software owned or used by any third party.

Interactive Services

We provide interactive services on the Super City, including:

  • Chat;
  • Fan Table;
  • Web-Chat;
  • Band Rooms;
  • Super Community;
  • Bulletin boards.

(the "Interactive Services").

We will provide clear information to you about the kind of Interactive Services offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users of the Super City (and in particular, for children) from third parties when they use the Interactive Services on the Super City, and we will decide in each case whether it is appropriate to use moderation of the relevant Interactive Service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Super City, and we have no liability or responsibility for any loss or damage arising from the use of any Interactive Service by you in contravention of our Content Standards, whether the Interactive Service is moderated by us or not.

If you are under 13 you are not able to use any of our Interactive Services unless you have the consent of your parent or guardian. We advise parents and guardians who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Please take a look at the Super City Safe Surfing Guide.

Where we do moderate an Interactive Service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These Content Standards apply to any and all material which you contribute to the Super City (your "Contributions"), and to any Interactive Services associated with your Contributions.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Your Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions);
  • comply with law in the UK and in any country from which they are posted.

Contributions must not:

  • contain any material which is defamatory of any person;
  • be obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material or violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any intellectual property rights of any other person.
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidentiality;
  • promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent who you are with reference to your username or an affiliation with any person;
  • give the impression that they emanate from us, if this is not the case; and/or
  • advocate, promote or assist any unlawful act such as, for example, copyright infringement or computer misuse.

Suspension and Termination

Failure to not behave in accordance with the Content Standards when using or accessing the Super City constitutes a material breach of these Terms of Use and may result in our taking all or any of the following actions (without limitation):

  • immediate, temporary or permanent withdrawal of your right to use the Super City;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to the Super City;
  • issue of a warning to you;
  • legal proceedings against you; and/or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

It is really important that we are able to deal with any behaviour that is, or may, not be in accordance with the above and the spirit of the Super City generally. Therefore, we can not be liable to you for any action we take in response to actual or potential breaches of the Content Standards.

Account FAQ's

How do I upgrade my Basic Account to Monthly, Annual or Annual Plus Subscription?

  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select which package you want Monthly/Annual or Annual Plus
  • Pay for the Upgrade to your account
  • Login to Super City - Your account is upgraded!

How do I change from Monthly to Annual or Annual Plus Subscription?

As monthly membership is a recurring payment subscription service (this means that once you have set up a Monthly account, the payments are taken automatically every month) you will need to ensure you cancel this recurring payment first and then purchase the Annual/Annual Plus Subscription.

  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS (This will display a list of your existing subscriptions)
  • Select CANCEL MY SUBSCRIPTION
  • Cancel the Monthly membership and then follow through the below process:
  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select Annual or Annual Plus Membership
  • Pay for the Upgrade to your account
  • Login to Super City - Your account is upgraded!

How do I change from my existing Annual membership to an Annual Plus Subscription?

  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select package Annual Plus
  • Pay for the Upgrade to your account (£29.00 upgrade fee)
  • Login to Super City - Your account is upgraded!

How do I change my card details if they have expired?

Super City does not store or hold your card details and so in order to amend card details that have expired you will need to cancel your existing account under that card and then re-enter with the new card details. Please follow the process below to complete this:

  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS (This will display a list of your existing subscriptions)
  • Select CANCEL MY SUBSCRIPTION - Cancel the subscription with the expired card
  • Cancel the Monthly membership and then follow through the below process:
  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select which package you want Monthly, Annual or Annual Plus.
  • Pay for the Upgrade to your account with the new card details.
  • Login to Super City - Your card details have now been updated.

Your payments will cease and your old account will commence immediately from the new card details you have provided. Due to the nature of the recurring payments, we need to ensure you cancel your old card account before subscribing with a new card. Monthly payments are automatic once set up and so need to be cancelled before you use your new card as payment. How do I cancel my account?

  • You need to go to your profile within Super City
  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS
  • Select CANCEL MY SUBSCRIPTION
  • Your payments will cease and your account will be downgraded to a BASIC MEMBERSHIP.
  • (Should you wish to re-join Super City, please follow the steps above to UPGRADE MY Basic Account)

How do I upgrade my Tourist Account to either Monthly or Annual Subscription?

  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select which package you want Monthly or Annual
  • Pay for the Upgrade to your account
  • Login to Super City - Your account is upgraded!

How do I cancel my existing account?

  • You need to go to your profile within Super City
  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS
  • Select CANCEL MY SUBSCRIPTION
  • Your payments will cease and your account will be downgraded to a TOURIST MEMBERSHIP.
  • (Should you wish to re-join Super City, please follow the steps above to UPGRADE MY Tourist Account)

How do I change from Monthly to Annual Subscription?

  • As Super City is a recurring payment subscription service (this means that once you have set up either a Monthly or Annual account with us, the payments are taken automatically every month/year) if you have a Monthly Account, you will need to ensure you cancel this and then purchase the Annual Subscription.
  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS (This will display a list of your existing subscriptions)
  • Select CANCEL MY SUBSCRIPTION
  • Cancel the Monthly membership and then follow through the below process:
  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select Annual Membership
  • Pay for the Upgrade to your account
  • Login to Super City - Your account is upgraded!

How do I change my card details if they have expired?

  • Super City does not store or hold your card details and so in order to amend card details that have expired you will need to cancel your existing account under that card and then re-enter with the new card details. Please follow the process below to complete this:
  • Go to MANAGE MY ACCOUNT
  • Select MANAGE MY SUBSCRIPTIONS (This will display a list of your existing subscriptions)
  • Select CANCEL MY SUBSCRIPTION - Cancel the subscription with the expired card
  • Cancel the Monthly membership and then follow through the below process:
  • You need to go to the Sign up Pages for Super City - HERE
  • Go to the ALREADY REGISTERED section and enter your existing account details.
  • This will take you to the MANAGE MY ACCOUNT Page
  • Click on PURCHASE A SUBSCRIPTION
  • Select which package you want Monthly or Annual
  • Pay for the Upgrade to your account with the new card details.
  • Login to Super City - Your card details have now been updated.
  • Your payments will cease and your old account will commence immediately from the new card details you have provided. Due to the nature of the recurring payments, we need to ensure you cancel your old card account before subscribing with a new card. Payments are automatic once set up and so need to be cancelled before you use your new card as payment.

HOW TO USE OUR INTERACTIVE SERVICES:

The Super City is intended to be a fully interactive experience and there a number of things you will come across and use while you explore the Super City. You can get a lot of information on the various Interactive Services we offer in our Frequently Asked Questions, but we also mention some of the basics below.

Fan Table

You have to be registered and logged-in to use and access the Fan Table. The Fan Table is where you can get noticed by the band, by uploading a picture you have taken or a sketch you have drawn. The best pieces will feature publicly on the Fan Table, and will be picked out either by the band, or the Super City HQ to feature on the fan table. You can ONLY get on the fan table by one of the band or Super City HQ deciding that you have uploaded something particularly exciting Since you are uploading material, it is crucial that you use the Fan Table in accordance with these Terms of Use, especially around the rights that you have to upload the materials to the Fan Table and the Content Standards (above). Also make sure you use the Fan Table in accordance with the Privacy Policy and the Super City Safe Surfing Guide.

Web-Chat

You have to be registered and logged-in to access the Web-Chat. As you will know, the Web-Chat will allow you to interact with the band and ask them questions and they can hopefully give you an answer! You can interact with the band by using the chat function to the right of the video feed.

Again, take particular notice of the Content Standards when using the Web-Chat - we will not put your question to the band if we think it breaches any of the Content Standards. We'll also be arranging special one-off individual chats as prizes for gaining points in the Super City community. Keep in mind that you will only be able to chat to us if you're a subscribed citizen.

Band Rooms

Each member of the band has their own room that you can visit if you are registered and logged-in with the Super City. In the band rooms you can play games, draw pictures and generally explore each band member's room where you will see what they like and dislike. You will also find exclusive galleries, videos and audio players that will contain the personal content of each band member. Much of the stuff you will find in band rooms will not be anywhere else so make sure you treat it with care and in accordance with these Terms of Use.

Super Community

The Super Community is where you can create and edit your profile and even create your own Avatar! In the Super Community you can include some information about yourself, upload content and message other registered users of the Super City, but make sure you do this in accordance with the Privacy Policy and the Super City Safe Surfing Guide. You can even see who is online right now by ticking the 'online now' button.

DIGITAL CONTENT CANCELLATION RIGHTS:

BEING A PIONEER

If you are a Pioneer and you fail to renew your registration with the Super City, you will lose certain creations or benefits you had as a registered user if you don't renew within 7 days of your registration expiring. However, one of the many great things with being a Pioneer is that we are able to reinstate you as a Pioneer in the event that you renew your registration, no matter when you do this.

POINTS AND REWARDS:

General

Although we no longer run the points system on Super City, you are still able to redeem the points you have earned against certain prizes. To make use of the points and rewards system you have to be a current registered user of the Super City with either an Annual Subscription or a Monthly Subscription.

Once you have earned your points, you can then redeem them for certain benefits from the Super City. As well as needing a certain number of points to get a certain reward, some rewards are only available to certain categories of registered user (like a Gold Citizen for example). To see what rewards your points can get you, have a look at our Redemption Table.

Depending on the type of reward, it may be available to you immediately (like things you download) or otherwise the Super City will automatically send us a message and we will get in touch with you to sort out your reward. Please note that all rewards are subject in full to these Terms of Use, in particular the terms around Purchasing from the Super City and the additional legal terms directly below.

Legal Information

As well as everything elsewhere in these Terms of Use, there are a few additional legal points that apply to the Points and Rewards system on the Super City. We set these out below.

  • We reserve the right to (a) alter the Rewards; (b) alter how points may be earned and on what activities points are earned; (c) alter the number of points per activity; and/or (d) alter the number of points needed for any particular prize.
  • You can only use the Points and Rewards system if you are a consumer, so not if you are acting as, or on behalf of, a business entity or for any other commercial purpose.
  • We reserve the right to award bonus points to certain users of the Super City and on certain things from time to time (so we might increase the number of points for participating in a Web-Chat for example).
  • Points will usually be added to your account [instantly on/within 2 hours of] award, unless something outside of our control means we can't do this. You will not be able to redeem your points until they have been added to your account.
  • To redeem your points, you will need to be logged-in and then go to the Prize Area. Each reward has its own points value, which we give it in our sole discretion.
  • Rewards may change from time to time, may only be available for limited periods and are always subject to availability.
  • Some rewards may only be available to you if you are 18 or over (for example, if McFly are offering concert tickets as an award and you have to be 18 or over to enter the concert) and other conditions may apply to awards from time to time. We will of course let you know if you have to be 18 or over to redeem points for a certain reward or if special conditions apply to the reward.
  • Only points can be exchanged for rewards - you are not able to use cash in full or part payment via the Super City.
  • Points and rewards have no cash redemption value and cannot be exchanged, sold or transferred and must never be resold. If you do resell rewards, this is a serious breach of these Terms of Use.

If you have any questions on points, rewards or how to redeem your points, you should look at our Frequently Asked Questions [insert link] or contact us on mcfly@sandbag.uk.com or call +44(0) 1189 950 5812

GENERAL LEGAL STUFF:

Customer Services

If you have any questions or need assistance, please consult the Frequently Asked Questions [insert link] or email our customer services department at mcfly@sandbag.uk.com

Import Duty

If you order Products from the Super City for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Written Communications

Law requires that some of the information or communications we send to you should be in writing. When using the Super City, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Super City. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.

Notices

All notices given by you to us must be given to Super Records LLP at [address or e-mail]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in the "Written Communications" section above. Notice will be deemed received and properly served immediately when posted on the Super City, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to your specified e-mail address.

Transfer of Rights and Obligations

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control ("Force Majeure Event").

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms of Use, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in any of the ways specified in the "Written Communications" section above.

Severability

If any of these Terms of Use or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

These Terms of Use and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these

Terms of Use.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms of Use.

Disputes

If you have any complaint about the Super City or any of the Products we provide, you should contact our customer services department at [19 Portland Place, London W1B 1PX] and we will try and resolve it as soon as possible. However, if we have a dispute regarding your use of the Super City or these Terms of Use, the courts will use English law to determine that dispute. If you wish to take legal action against us, as we are a UK company you should do so in the English courts only.